Privacy Policy

Last updated: 1 January 2025

Westloop Pty Ltd (ABN 85 702 128 381) respects your privacy and is committed to protecting the personal information we hold about you. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Westloop Pty Ltd is an Australian proprietary limited company based in Perth, Western Australia, providing modern digital and business services to individuals, small businesses and organisations.

2. The Australian Privacy Principles

The Australian Privacy Principles set out standards, rights and obligations around the collection, use, disclosure, quality, security and access of personal information. We take reasonable steps to ensure our handling of personal information complies with the APPs at all times.

3. Personal information we collect

Depending on how you engage with us, we may collect:

• Your name and, where relevant, the name of the business you represent;
• Your email address and other contact details you choose to provide;
• Details of enquiries, quotes and projects you discuss with us;
• Billing and invoicing information necessary to provide our services;
• Information contained in correspondence you send to us;
• Technical information such as browser type and pages visited, collected through our website.

We do not collect sensitive information (such as health, racial or religious information) and we ask that you do not send us sensitive information unless it is genuinely necessary.

4. How we collect personal information

We collect personal information directly from you when you:

• Submit an enquiry or quote request through our website;
• Send us an email;
• Enter into an agreement with us for digital or business services;
• Communicate with us in the ordinary course of a project.

We may also collect limited technical information automatically when you browse our website, such as through cookies or standard server logs.

5. Why we collect personal information

We collect, hold, use and disclose personal information for purposes including:

• Responding to your enquiries and preparing quotes;
• Providing, managing and improving our digital and business services;
• Invoicing, record keeping and general administration;
• Communicating with you about projects and services;
• Meeting our legal, tax and regulatory obligations.

We will only use your personal information for the primary purpose for which it was collected, or for a related purpose you would reasonably expect.

6. Disclosure of personal information

We do not sell or rent your personal information. We may disclose personal information to:

• Service providers who assist us with hosting, email, analytics or payment processing, under contractual confidentiality obligations;
• Professional advisers such as accountants, where reasonably required;
• Government bodies, regulators or law enforcement, where required or authorised by law.

Where we use overseas service providers (for example, cloud hosting or email platforms), your information may be stored or processed outside Australia. We take reasonable steps to ensure any such recipients handle your information in a manner consistent with the APPs.

7. Cookies and website analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to improve its performance. You can configure your browser to refuse cookies or to alert you when cookies are being used; however, some features of the website may not function properly as a result.

8. Data security

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage practices and limiting personal information to those who need it to perform their duties.

Unfortunately, no method of transmission over the internet is completely secure. While we do our best to protect personal information, we cannot guarantee the absolute security of data transmitted to our website, and any transmission is at your own risk.

9. Retention of personal information

We keep personal information only for as long as is reasonably necessary for the purposes outlined in this policy, or as required by Australian law, including record-keeping obligations that apply to companies and service providers.

10. Access and correction

You have a right under the APPs to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us using the details below. We will respond within a reasonable period and may ask you to verify your identity before releasing information.

There is generally no charge for making a request, although we may charge a reasonable fee for providing copies of large volumes of material.

11. Complaints and enquiries

If you have a question about this Privacy Policy, or you believe we have breached the APPs or the Privacy Act 1988 (Cth), please contact us by email with details of your concern. We take privacy complaints seriously and will acknowledge and investigate your complaint promptly, keeping you informed of the outcome.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page, together with the date of the most recent update.

13. Contact us

For all privacy matters, access requests and complaints, please contact:

Westloop Pty Ltd
ABN 85 702 128 381
Perth, Western Australia
Email: ceo@westlooppty.site